Ferra's mobile applications are sold via Apple's app store. Support for these applications are provided via email. If you contact Ferra for support, it will reveal your email address to us. No additional private information is required or requested, but we may need some technical information regarding your configuration in order to provide the needed support.
Your email address is only used to communicate with you and is not used for any other purpose. Your email address is not shared with any outside parties but may be disclosed to law enforcement agencies in response to subpoenas or court orders or other legal requirements. You will be notified in the event if allowed by law.
When you send an email requesting support, the mail may end up on a server outside your country of residence. Different laws may apply to your email depending on the location of the server.